Refund policy

At Grins & Chuckles, every product is thoughtfully designed and made to order. If something is not right with your order, we are here to help.

Made-to-order policy

All products are made specifically for each order. We do not accept returns or exchanges for: change of mind, incorrect size selection, or colour/style preference. This applies to both apparel and stationery.

When we offer a replacement or refund

We will offer a replacement or refund if: the product arrives damaged, has a manufacturing defect, or you receive an incorrect item.

How to request support

Contact us within 3 days of delivery with your order number, clear photos showing the issue, and a brief description. Email: grins.chuckles@gmail.com

In most cases, you will not be required to return the item. We will assess the issue based on the information you provide.

Product-specific notes

Apparel

We do not accept returns or exchanges for size or fit preferences. Please refer to the size chart before ordering. Minor variations in colour, texture, or print placement are not considered defects.

Stationery

Stationery is not eligible for return once delivered, unless damaged, defective, or incorrect. Minor variations in paper tone or print alignment may occur.

Refund processing

Approved refunds are credited to your original payment method within 5-7 business days.

Order cancellations

Orders may be cancelled within 12 hours of placement, provided production has not started. Once production begins, cancellations are not possible.

GST and tax information

All prices include applicable taxes. Refunds include the applicable tax component. A GST-compliant invoice can be shared on request. GSTIN: 29ANFPA6517L1ZU.